Sunday, June 06, 2010

How Can You NOT Love Zappos, And Why Can't More Companies Be Like Them?

Great story on on CBS Sunday Morning.  Yes, there are naysayers, but I think many companies can learn at least a little about how happy customers=happy employees=happy bottom line.  Or should the "happy employees" part come first?
<br/><a href=''>Watch CBS News Videos Online</a>