How Can You NOT Love Zappos, And Why Can't More Companies Be Like Them?

Great story on zappos.com on CBS Sunday Morning.  Yes, there are naysayers, but I think many companies can learn at least a little about how happy customers=happy employees=happy bottom line.  Or should the "happy employees" part come first?
<br/><a href='http://www.cbsnews.com'>Watch CBS News Videos Online</a>

Posted via email from Mark Edwards 3.0

EAVB_UAGQWDJAYF