An Occasionally updated series of rantings and musings live from "Content Central". These are solely my personal views, happily presented here on the interwebs for your viewing pleasure. Comments are welcome.
Great story on zappos.com on CBS Sunday Morning. Yes, there are naysayers, but I think many companies can learn at least a little about how happy customers=happy employees=happy bottom line. Or should the "happy employees" part come first?
