Showing posts with label st. louis. Show all posts
Showing posts with label st. louis. Show all posts

Saturday, August 01, 2015

St. Louis, A Tale Of Two Cities, Again

I've been hesitant to write this post for quite a while because I rely on the taxis in St. Louis to get around since I'm visually handicapped. I have no reason whatsoever to think that speaking out, even indirectly, against the taxi companies will affect my ability to get a cab when I need one. I find myself far from the center of the debate I'm going to discuss here, and for a multitude of reasons, I don't see myself taking a leadership position in the quest to get Uber and Lyft to St. Louis. Edward Domain is doing a tremendous job in that area and I support the effort fully. However, I do need taxis often and don't want my personal opinions to get in the way of being able to get to things like doctor's appointments. But as they say, No Guts, No Glory, so here's what's on my mind. 
https://www.flickr.com/photos/thomashawk/
Courtesy Thomas Hawk
St. Louis is two cities, the one real people live in and the one the small group of civic and business leaders think they've created that simply doesn't exist except in their minds. All too often, decisions are made for the latter city, with the needs of people in the real city not taken into account or completely taken for granted. The issue of ridesharing shines a blinding spotlight on the differences between the real St. Louis and the "heavy hitters" perception of the city and St. Louis County.

Using an app to order
a ride via Uber
The region has more than it's share of problems, murder, crime, the economy, the upcoming loss of the St. Louis Rams​ and more. Leaders, at least some of them, are trying to fight all the problems while they try to promote St. Louis as a great place for tech companies to start or relocate. But one of the problems with bringing tech workers to town, and a long-lasting, unsolved problem of the region that these same leaders choose to ignore, is the horrendous transportation system in the region. If you don't have a car, you're basically screwed. Taxis are expensive and often hard to come by. The public transit system serves only parts of the region, needs to be expanded and enriched, but isn't likely to have that happen for a long time. There will be more cutbacks before there are new light rail lines, BRT, or expanded bus service. One alternative that, for the most part, is working well is for people to use a service where they can order a ride that is often less expensive than a taxi using a smartphone app.

In order to try to address the region's inadequate transportation choices for people who either can't or don't want to drive their own car, Uber​ and a group of very passionate supporters want to bring the service to STL. And to be clear, when I say "the service", I'm talking about the affordable UberX service where people giving the rides drive their own cars. St. Louis already has "Uber Black", the luxury car/limousine version of Uber. Right now, St. Louis is the largest metropolitan area in the country without Uber, Lyft​, or any other form of ridesharing. To say the least, the (and I have no other word for this) battle to bring ridesharing to St. Louis has been a spectacle. The Metropolitan Taxi Commission, about half of whose members own or work for local taxi companies, has steadfastly blocked Uber from coming to the region, throwing up roadblocks every time it seems like a deal is done to license Uber. Just this week, it looked like the Commission was close to coming up with reasonable rules for Uber and Lyft to operate under, but the meeting turned into a melee, complete with police escorting citizens out of the meeting room.
Courtesy St. Louis Post-Dispatch
This insightful article by David Nicklaus of the St. Louis Post-Dispatch​ looks at the Uber situation from a strictly business perspective, and like so many other times progress is impeded in St. Louis, cites local history for valuable lessons that the Powers That Be should be paying attention to. But the entrenched, closed circle of St. Louis political and regulatory leadership keeps on finding ways to ignore both that history and the needs of people in the region.

St. Louis is running out of eyes to blacken (as in from getting punched around over and over). The region should have ridesharing and the regulators who are holding that back should get over themselves and take the public's interests and needs into account. Once we get this embarrassing debacle behind us, maybe we as a region can spend our time and energy dealing with far more serious problems.

Wednesday, April 22, 2015

The Next Adventure Begins

Yes, I'm guilty.

Guilty as charged for not updating this blog for over a year. I could give you a million excuses from "I had a nasty paper cut on my pinky and couldn't type" to "The dog ate it", but I won't. I've been working hard and trying to spend time with the family, doing some very interesting projects, and my attention shifted away from this platform. I promise to do better in the future, especially since I have so much to talk about. 

So where were we? Life has been quite intense and interesting since I last posted here. In addition to my consultancy, Mark Edwards Worldwide, I've been working on an assignment for the United States Department of Justice for the last six months. I can't go into details about it, but I was working outside of the house and putting in some very long hours. It was a fascinating experience, and I learned a lot. But that all changed last week.

I've accepted the position as Genre Manager/Musical Technical Director at a CÜR Music. The service will be launching later this year, and it will shatter everything you know about streaming music. I've been consulting the company for almost a year now, and they brought me on to help build the tools and systems that will schedule and deliver music to our users as well as to be the "bridge" between the Development Team and the Music CÜR8tors Team to make sure everybody understands what needs to be done to make this service succeed, both with disruptive content and world class technology. The company has some extraordinary bright and forward thinking people behind it and is poised to really shake things up in the streaming music space. 

The great thing about this opportunity is that I get to use what I know about music programming, writing computer code, and the online world all at once.  And while the company's offices are on the East Coast, I'll be able to do most of my work from home in St. Louis thanks to the miracle of the Interwebz. It's a truly once in a lifetime opportunity to do all the things I love at once and help build what I believe will be a juggernaut of a company in the process. 

Another benefit of this job is that I'll be much easier to reach than I've been over the last year or so. If you have my personal e mail, by all means use it. If you don't, my work e mail is medwards@curmusic.com. My phone number remains the same at 77.333.MARKE and I'll be hanging out on Skype most of the time as MarkECubFan. And if you're a FaceTime user, you can now find me at any e mail address you have for me. There are about a dozen other ways to reach me, and you can find all of them on my About.me page.

Again, I am sorry I fell off the grid. It was unavoidable with the projects I was working on. I look forward to being easier to find, catching up with you, and staying in touch in the future. And yes, I'll do my best to post more regularly here on MarkEdwardsUncensored.com.

Wednesday, February 20, 2013

HEAD FOR THE HILLS-THE SNOW IS COMING!

Watch Falling Snow Sign
Watch Falling Snow Sign (Photo credits: www.mysafetysign.com)
Yes, I'm being kind of sarcastic.  Maybe more than kind of sarcastic.

The St. Louis area is under a Winter Storm Warning for a storm that will hit us Thursday midday and end Thursday night.  I just saw a weatherman on TV call tomorrow "a really rotten Thursday".  Schools are closing for tomorrow, and it's only about 6:30 Wednesday night.  REALLY?

When you look at the official forecast map from the National Weather Service, it doesn't look like it's going to be quite the mess the TV people are warning us of.  And when I scan some of the geeked out raw weather data, it's not that much different than the photo below.
I'm not sure 1-3 inches of snow and sleet, which is what the NWS is still calling for, should create the panic in the minds of the TV weatherpeople and the citizenry of the St. Louis metropolitan area, but everyone seems to be freaking out in a big way.  If you're in a place like Kansas City and they're predicting 10 to 12 inches of snow, THEN you freak out.  1-3, not so much.

So the grocery stores are jammed, people are buying their milk, bread, and eggs so they can have french toast while they're snowbound, Sears sent me an e mail telling me it was going to snow and I should run right in and buy a snow blower, and my kids tell me there's no reason to do their homework because they KNOW they won't have school tomorrow.  UPDATE: My kids' school district is closing school tomorrow due to the threat of icy conditions in the afternoon.

Maybe it's my Chicago roots, maybe it's my cynicism that my friends who do the weather around here are blowing this up so they can seem really important and grow their ratings, or perhaps I'm just delusional and we'll all be paralyzed by the storm tomorrow.  Regardless, I'm still not buying it.

I'll be posting video updates on the storm throughout the day tomorrow. Check my Facebook page, my 15 second video updates on Tout, and other outposts on the Interwebz for updates.   Unless the storm completely immobilizes me and those around me.
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Thursday, January 05, 2012

OK, Maybe St. Louis Does Suck, At Least A Little

Back on December 7th, I wrote a blog post based on an article in Forbes that had the premise that St. Louis Doesn't Suck.  Author Aaron Perlut very truthfully spoke of some of the great things in the area and laid out a plan that could help the city of St. Louis, as well as St. Louis County, two different governmental units, fix the perception that St. Louis sucks.

As tends to happen in St. Louis, nobody took on the task of working on the city's image.  Something so important or so (basically) inexpensive and easy to implement was far beyond the reach of Mayor Francis Slay and County Executive Charlie Dooley and the droids who work for them.  Not a surprise, especially since the Holiday season had some mighty fine photo ops of the Mayor at St. Louis Lambert International Airport showing off some fancy artwork that was installed in that incredibly boring (and still not fully operational after the Summer tornado that hit it) place. Sadly, Hizzonner is not in this photo, he must have been trying to find a parking space or something.

But I digress.  This post is about suckage, and while the airport does suck in many ways, St. Louis as a whole grabbed a major suckage award today, being named the seventh worst run city in America by 24/7WallStreet.com.  Here's the praise the website laid on St. Louis:
7. St. Louis, Mo.
> Violent crime per 1,000 people: 17.47 (2nd highest)
> Poverty rate: 27.8% (13th highest)
> Adult population graduated from high school: 81.5% (36th lowest)
> Credit rating: Aa3 (stable outlook)
> Population: 319,156
St. Louis has had a hard time controlling violent crime. With 17.47 incidents per 1,000 residents in 2010, the city has the second highest rate of violent crime in the country. This is due in part to the city’s high poverty rate of 27.8% and its median income of $32,688, which is the 10th lowest out of the 100 largest cities. Additionally, nearly 20% of housing units in the city are vacant. All of these measures influence government revenues. Despite this, St. Louis has managed its finances fairly well. While Moody’s credit score is Aa3, the credit agency also reports that the city faces a continued weakening of resident income levels, high unemployment rates and a decreasing population.
Read more: The Best and Worst Run Cities in America - 24/7 Wall St. http://247wallst.com/2012/01/05/best-and-worst-run-cities-in-america/#ixzz1icP3fTvY
This information is about St. Louis CITY, not St. Louis COUNTY, which I mentioned before are completely different areas, in more ways than I care to go into here.  But has anyone from the City, County, Chamber Of Commerce, or the almost double secret RCGA come out to dispute or spin the story?  Not on the bleak front page of the city's newspaper website.  Not on the top rated TV station's website.  And not on the website where I first found the story, the radio station that calls itself "The Voice Of St. Louis".  They had no local reaction to the story, which makes me think the voices of power in St. Louis either had nothing to say or couldn't defend themselves.  Or that the reporter didn't pick up the phone to get a reaction, but I know that would never happen.

So America once again sees St. Louis cast in a bad light and the Damage Control machine sits dusty and unused, a victim of "old boy" networks and nobody willing to defend the city's honor.  I've seen this play many times before, and I'm seeing it again.  When will the Powers That Be in St. Louis get their act together and at least defend the region when it gets smacked around?  The dream of a campaign to prove that St. Louis doesn't suck remains unfulfilled, and the city just took another sucker punch without defending itself.

And THAT truly sucks.
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Wednesday, December 07, 2011

St. Louis Doesn't Suck-Forbes

I’ve lived a somewhat nomadic existence in my adult life, moving from Richmond to Miami to New Orleans to New York to Raleigh to St. Petersburg.  Six years ago my wife and I reluctantly moved to St. Louis but very quickly found it to be a great place to live, work, and raise small people.
St. Louis has its problems like anywhere else, but there’s a lot to like: good schools, nice parks, great public institutions, competitive sports teams, strong corporate base, the world’s largest mustache (Gateway Arch), and plenty of places that make delicious beer.


The world's largest mustache - St. Louis' Gateway Arch
In the last two weeks, however, two stories have taken pot shots at my adopted hometown.
First there was a farcical piece in The Onion that the Labor Department reported 4 million new U.S. jobs in October, “though government officials hastened to add that the new positions are all located in the St. Louis…” I love The Onion but it essentially delivers the underlying message that people outside of “The Lou” think it’s not so hot.
Then there was something a bit uglier.  Yahoo! Health reported St. Louis to be among the 10 saddest cities in America based on suicide and unemployment rates, the percentage of households that use antidepressants, and other factors.
Oye gevault!
I’ve got to believe St. Louis Mayor Francis Slay, the St. Louis Convention & Visitors Commission, the Regional Chamber & Growth Association (RCGA), or St. Louis County Executive Charlie Dooley can’t like pieces like these.
The trouble being that nearly every political or civic entity in the region working to fix metro-St. Louis’ reputation is doing it on their own, in a silo, with little coordination with other partners. There have been some quiet efforts to galvanize private sector forces, but nothing has materialized primarily due to the political infighting that seemingly lies beneath the surface.
Why do you think that despite being a relatively safe place to live, St. Louis crime statistics are listed by the FBI as being four times higher than the national average and the city is routinely noted as one of America’s most dangerous? It’s because as the city and surrounding county battle for turf, they refuse to do what most other major metro areas do in combining regional crime statistics which leads to better rankings.
Thank you Mssrs. Slay and Dooley.
So with all of this in mind, as my holiday gift to St. Louis, I’m going to outline a strategy for altering St. Louis’ reputation on the national landscape.
St. Louis Doesn’t Suck
Let’s begin with the foundation — one that’s a bit edgy and disrupts the same conservative Midwestern sensibilities that caused the city to foolishly pass on hosting Red Bull’s popular Flugtag event a few years back.
You see, despite a recent St. Louis Post-Dispatch report citing that the city attracted more young people than it lost for the first time in eons, the city has a long way to go in drawing the younger workforce that leading edge employers crave. And as my partner Brian Cross wrote on his blog, natives are still looking elsewhere for post-graduate jobs.
After all, a recent Stanford or Univ. of Miami graduate doesn’t really care if St. Louis is “Perfectly Centered. Remarkably Connected.” They want to live and work somewhere that has a thriving downtown with a great night life and is perceived to be progressive.
Which brings us to the St. Louis Doesn’t Suck campaign, focusing on delivering four key messages that support any thriving metro area:
  • St. Louis has affordable housing: According to the Cost of Living Index Calculator, greater St. Louis has the lowest cost of living among the nation’s 20 largest metropolitan areas for 2010.
  • St. Louis has a collection of outstanding education resources: The cities of Clayton and Ladue have two of the finest and well-funded public school systems in the U.S., there is a nice collection of high ranking private and parochial schools, and a several leading colleges including Washington University — regularly ranked in the top 10 nationally.


    Danforth Plant Science Center
  • St. Louis has a strong employment base: Did you know there are more plant scientists in the St. Louis region than any other concentrated area in the world? We do a great job telling each other that here — just not the outside world. But thanks to the likes of Monsanto, the Donald Danforth Plant Science Center, and a host of mid-size and smaller plant science related entities in the region — and the fact that the city is located within 500 miles of 90 percent of the U.S. corn crop — St. Louis is arguably the center of plant science research and innovation worldwide.  Add that to the fact the region is also home to 21 of the Fortune 1000 companies with leading employers like Anheuser-Busch/InBev, Peabody Energy, Emerson Electric, Enterprise Rent-A-Car, Boeing, Mastercard, Nestle-Purina, and Build-A-Bear — and the case is easy that there are good jobs to be had.
  • St. Louis has rich cultural resources: Let’s start with the World Series champion St. Louis Cardinals and the team’s fine downtown ballpark. Then there’s one of the top ranked zoos in the U.S. that also happens to be free of charge to enter, a symphony that is highly respected worldwide, one of the largest urban parks in the U.S., a very healthy and diverse collection of restaurants, tremendous live music venues, acclaimed art and history museums as well as a City Museum that is beyond explanation, and the list goes on.
Sot sucking at all thus far. But now comes the hard part. How do we best deliver these messages? It takes a comprehensive approach that not only touches the manner in which people seek and find information today, but then compels them to take action.  
St. Louis Doesn’t Suck harnesses the most meaningful marketing communications channels and surrounds working adults ages 22 to 55, delivering a consistent message that St. Louis has the housing, education, employment and cultural resources that encompass a great place to live, work, visit, and play.
The tools the program leverages include:
  • Digital centerpiece: While the Regional Chamber has tried, there’s no digital centerpiece or website that represents the region in a way that makes you want to stay on the site for more than 30 seconds. It’s an ADHD world people, and to keep an audience — especially today’s 21 – 35-year-old young professional — you need engaging and fresh content that is comprised of the people and entities that enrich the region telling the story in first person.  No one really wants to read, “Situated at the confluence of the Mississippi, Missouri, and Illinois rivers, we have a tradition of leadership in transportation, distribution, and logistics.”
  • Video speaks volumes: A strong message in 60 seconds can potentially say far more than 1,500 words of text. Let’s see CEOs George Paz of Express-Scripts, Hugh Grant of Monsanto, Energizer’s Ward Klein talking about their vision. How about young employees from Arch Coal, HOK, or Brian Cave showing people their favorite haunts around town?  Remember the “I’m a Mormon” campaign from the Church of Jesus Christ Latter-Day Saints? Very strong stuff.
  • Social media: Yes, have a Facebook page. Sure, a Twitter account is nice. More important, however, you’ve got to understand how to use these tools other than to simply have an account or page, like the Regional Chamber’s Facebook page that has 140-some fans. How about livestreaming a free concert from the Pageant music venue on Facebook; or get a group of CEOs from mid-size companies engaging in a Google Hangout with some top college students talking about what they are looking for from the local workforce; or take suggestions from city residents via Twitter (and actually use one of them) on how to improve a public park.  Just spend some time looking at how Minneapolis Mayor R.T. Rybak engages constituents on Twitter. It’s not your standard press feeder.
  • PR: Once you’re doing some of these things and there’s an actual a story of change to tell, take some leaders of influence on the road in tandem and visit some national media. And by “leaders of influence,” I don’t necessarily mean the Mayor and head of the Regional Chamber. It’s about the sum of the city’s parts — a coalition of leading CEOs, the heads of the five local angel investors group,  a handful of leading entrepreneurs.  Or, how about pitching a recurring HuffingtonPost column from the mayor or a collection of local CEOs. Why not ask InBev CEO Carlos Brito or one of his top lieutenants to write a column on beer.
  • Mobile: There are more cellular phones in the U.S. than there are people, and at the very least any centralized website for a coordinated effort should be mobile enabled. But think bigger: an app that serves as a virtual tour guide, has push notifications for events, and includes searchable capabilities for activities meeting specific criteria.
  • Paid media: Look at a small, controlled program of paid media — traditional and digital. How about a Letter to America ad in the Wall St. Journal about the needs of American business co-signed by a group of local CEOs, but more important use Google Adwords and Facebook cost-per-click to drive to engaging video content telling first person stories about the region.
  • SEO: I saved this for last because online search is the magic bullet. It’s what everything drives towards. And if you don’t have an SEO component as part of an integrated marketing plan, you lose. Think of it this way: you own a business in Miami and you’re tired of all of the fair weather sports fans there so you tell your director of facilities it’s time to find a new headquarters town. What does that director do? He puts together a due diligence committee and they all start doing research — online — using search engines and terms like “best cities to work” and “best cities to live” and looking at tax incentives and quality of life, etc. In short, all the other stuff you’re doing in the marketing channels are filling the SEO funnel that needs to be filled, stacked, stuffed and overflowing with good news.
St. Louis isn’t perfect — the local  style of pizza is horrendous, our NFL football team should not be playing in a dome, the airport is an embarrassment, and the traffic lights aren’t timed.  More important, we still struggle to create, attract, and retain more skilled workers.  It’s an old-time, Mississippi River-based manufacturing economy that’s yet to fully reinvent itself that last year lost 14 percent of its professional services companies (law firms, architects, ad agencies).
 Without question, St. Louis does not suck. But with the exception of one very smart tourism campaign developed by the CVB, we typically do a terrible job of externally articulating what those offerings are.
Perhaps by stepping out of our comfort zone, moving beyond silly turf battles, and developing a comprehensive approach to marketing the area, St. Louis can better promote a region that has much to offer.
Happy holidays.



Great read by Aaron Perlut on Forbes.com. I agree with him on most points, and know that sometimes the region's worst enemy is itself. He lays out a great marketing program for the region, and I agree that its something that should be done. But will it ever happen? Probably not because of the powers that be around here. But we can dream, and for now keep our little secret about how, believe it or not, St. Louis (County) doesn't suck.  For more, check out the article and my comments there.
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Friday, October 28, 2011

Please Hire Me. I've Been Downsized

I had the joy of being downsized out of my job yesterday, joining a LOT of people in radio who are now out of work.  I'm not too proud to use the power of the Interwebz to get my story out, so below are many career related links about me.. Even a quick glance will show you a long and successful career in radio, a growing track record of accomplishment in new media, social media, Web 2.0, or whatever you'd like to call it.  Most importantly, it shows that I'm available now for your employment or project pleasure.

MY LINKEDIN PROFILE http://www.linkedin.com/in/markedwardscubfan
MY GOOGLE PROFILE (LOADED WITH LINKS TO MY MANY INTERNET OUTPOSTS) http://bit.ly/markedwards
MY ABOUT.ME PROFILE http://about.me/markedwards
I'm available anytime via phone at 773.336.2753 or e mail at edwardsmark@gmail.com. 

Don't make me wait in line at the Unemployment Office.  Get me while the getting is good.  Fresh Mark Edwards is ready to be served!

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Monday, February 21, 2011

The 11 Most Dangerous Cities - St. Louis is NUMBER ONE!

Crime rates in the United States have dropped significantly in the last two decades and continue to be on a steady downward trajectory, according to FBI figures. In 1991, there were 758 violent crimes per 100,000 Americans, compared to 2009's figure of 429. Property crime has diminished similarly, and is down to 3,036 per 100,000 people from 5,140 in 1991. Total crime numbers have also decreased over that period, despite population increases; 1.9 million violent crimes were reported in 1991, a figure that in 2009 stood at 1.3 million. Property crime has decreased even further, from 13.0 million incidents in 1991 to 9.3 million in 2009. Of course, crime remains a major problem in some of the largest urban areas, some of which have crime rates that are more than double, triple, or even quadruple the national figure.

[See a slide show of the 11 Most Dangerous Cities.]

An analysis of FBI data shows which cities in the United States have the highest overall incidence of crime, relative to the national rate. Below are the 11 U.S. cities with the greatest crime risk, according to an Onboard Informatics analysis of the most recent seven years of FBI crime reporting data. This data includes property crime, such as burglary and motor vehicle theft, as well as violent crime, like murder and robbery. An index score of 100 is equal to the national crime rate, meaning that Memphis, for example, with an index of 361, has a crime rate more than three times the national average.

[See a slide show of the 10 Best Cities for Public Transportation.]

Here are the 11 most dangerous cities in terms of crime risk:

 

City Crime Risk Index
1. St. Louis 530
2. Atlanta 484
3. Birmingham Alabama (tie) 380
3. Orlando (tie) 380
5. Detroit 369
6. Memphis 361
7. Miami 346
8. Baltimore 339
9. Kansas City, Missouri 337
10. Minneapolis (tie) 331
10. Cleveland (tie) 331

 

Source: Onboard Informatics

Property crime is far more prevalent than violent crime in all of these cities, as with the rest of the nation, and nearly all of these 11 cities have also experienced significant drops in property crime in recent years. St. Louis, the city with the highest crime risk, has made major strides in the years covered by this index figure, with a property crime rate that has dropped from 13,187 per 100,000 residents in 2003 to 8,331 in 2009. In particular, the city's motor vehicle theft rate dropped by more than half in those seven years. Meanwhile, several of the cities among the top 11 experienced fluctuations or even growth in violent crime rates. Cleveland, for example, saw murder and aggravated assault rates grow from 2003 through 2009, though forcible rapes and aggravated assaults on the whole declined. Memphis saw the largest violent crime rate jump of the group, up to 1,806 per 100,000 residents in 2009 from 1,577 in 2003.

[See a slide show of the 10 Best Cities to Find a Job.]

Of course, the above index figures do not provide a full picture of crime in any given city. For example, Birmingham and Orlando share an index rating of 380, but a statistical snapshot shows that the two cities deal with their own unique crime patterns. In 2009, Orlando had a greater incidence of larceny and theft than Birmingham, which itself experienced more forcible rapes and robberies.

It is also important to note that the above figures give an overall view of crime in these cities. Several other cities that have high rates of particular crimes are not among the 11 cities with the worst crime rates. For example, New Orleans and Richmond, Virginia had the highest murder rates in the country in 2009, according to the FBI. Likewise, Anchorage, Alaska, and Abilene, Texas, which are not among the cities with the most overall crime, still had the second- and third-highest rates of forcible rapes in 2009, behind No. 1 Minneapolis. [Take the U.S. News poll: In which city do you feel the least safe?]

According to the FBI, a diverse array of factors can contribute to a city's crime rates, including population density, transportation trends, economic health, and even climate.

OK, so Kansas City is also on the list, but a hearty high five to St. Louis for again being crowned the most dangerous city in America. There's so much for the city of St. Louis to be proud of, and this tops the list. Booyah!

Posted via email from Mark Edwards 3.0

Monday, August 30, 2010

Metro Bus Restoration Is Here-Is Everybody Ready? Metro May Not Be

St. Louis Metro Transit Missouri System Map 08 30 2010
 St. Louis' Metro mass transit agency will roll out the final phase of bus service restoration since the passage of Proposition A, a sales tax increase to fund the agency, today.  The service restoration will bring bus service to thousands who lost it after the disastrous mishandled campaign and defeat of a much needed tax increase in 2008. It will also make getting around on the bus more difficult for some, as Metro had to make some hard decisions as to what changes would serve the most people the best.

 I've written much in the last few weeks about the challenges facing Metro and the immense number of hurdles they face in getting service restored today.  They have accelerated their original service restoration schedule and added more routes than even they thought they could have up and running by now.  Of course, that means they have issues of scale to deal with.  Not enough buses, not enough drivers who are fully trained, and a less than stellar promotional effort all are potential problems the agency must face and fix in order to make the transit restoration work the way the Metro brass wants it to.

I'll spare you the details, as you can find them elsewhere on my main blog, Mark Edwards Uncensored.  But as Metro has been ramping up for the restoration of service today, I've personally experienced reckless driving, new operators getting lost while transporting passengers, and drivers speeding 10 to 15 miles above the speed limit on a winding St. Louis County road on numerous occasions.  None of that bodes well for an efficient or pleasurable customer experience.

Metro has spent considerable time and effort educating its current users to the changes, but has done only a marginal (and I think that's generous) job of  informing people who DON'T use their system that there will be all this new service.  They've put up a few billboards that simply say GET ON BOARD, but doesn't even say something like "New Service Starts August 30".  They could have taken the billboard money and put a Mylar balloon on EVERY  bus stop sign that is on a new or changed route and gotten the attention of riders AND non-riders that a bus would be available for them to ride.  The agency's outreach to those who are not their customers already or who have a negative feeling about Metro was simply dismal. 

Metro COO Ray Friem said in a recent STLToday.com chat that the agency was some fifty buses short of what they need to operate and that they are aware of the problems with all the new operators they have hired.

Regarding the safety of our bus operators... we are very selective in those we accept into training. Then we put the potential operators through a rigorous training period. Included are defensive driving and customers service. All operators must obtain a commercial drivers license issued by the State and must pass written and on-the-road tests. We continue to monitor and supervise all operators. The new drivers may not be able to give you all the Metro system information immediately. That will take some days/weeks/months of on the job training.
Metro's own blog NextStopSTL wisely acknowledges that there might be problems as the transit restoration kicks in today.


What to do if you get lost or miss a connection?


Even with careful planning, there is always a chance you could get lost or miss a connection and need to figure out what to do next.  Here are some options to help you find your way.

1. Customer service. The Metro Customer Service line will be open as usual from 7:30 a.m. to 4:30 p.m.
Missouri: 314-231-2345
TTY: 314-982-1555
2.  Email transit information questions to transitinfo@metrostlouis.org.
3.  Via Twitter use “@STLMetro” with your question. We will be available with a Google Maps app and transit information to help Twitter users.
4.  Locate a Transit Service Manager throughout the system. TSMs and other available personnel will be out Monday to help customers.  TSMs wear yellow Metro polo shirts, and Metro ambassadors have white Metro polo shirts.
Also, please help one another.  If you find someone on your bus who is confused or needs some help, please consider reaching out and lending a hand.  You may just make someone’s day.
Please don't get me wrong.  I'm happy that the new schedule is now in effect.  I personally will benefit from the schedule, with the bus I take to work coming almost a mile closer to my home than it did before.  I'll have a bus that actually passes my office for the first time in two years, and that's a good thing as well.    But again Metro has failed to adequately prepare for the service changes and has done their usual amateurish half-baked effort to let the masses know what is going to be happening starting today.

I hope the buses are full, drivers don't get lost, nobody gets hurt, and the system, partially changed to make transfers easier as long as the buses are running on schedule, runs somewhere close to the schedules Metro's very devoted Planning Department has issued.

But I'm a realist, and this is Metro we're talking about.  Be ready for anything today.

Sunday, June 27, 2010

Metro St. Louis Service Changes June 28. You'd Think They'd Want Us To Know About Them

After a hard fought campaign to increase funding for St. Louis' Metro Public Transit System, the day service increases take effect is almost upon us.  Many will benefit from the new service and increases or changes in existing service.  That's good, but trying to find information on the upgrades is, in true Metro fashion, as hard as finding a bus west of Union Station on Market Street.
The Metro Website uses what web folks call a "Dynamic Lead" to link you to the page with the service changes  but its one of EIGHT rotating leads, so if you're not looking for the lead's four second appearance, you won't find it.  You can find the list of service changes on a dropdown menu, but again its buried along with a list of other items.  One would think that if Metro wanted to go shouting from the mountain that they have service upgrades coming, they'd at least use their own web site to SCREAM the news.
OK, if not the website, they could use their allegedly cutting edge social media blog Next Stop STL to pimp the changes.  Not so much.  Not a post on the front page about the changes, but some lovely YouTube videos of how Volkswagen has applied their "fun theory" to mass transit stations IN OTHER CITIES.   
Wait, I found a place to click on the blog's homepage that says "System Changes".  It takes me to a post from SEPTEMBER 30, 2009 about what might come in the future.  One more chance, a place in the nav bar that says "Restoration 2010".  So I click on it and am let to A post from April, 2010 that shows the PROPOSED route changes, many of which aren't even what finally got approved.
I've been both hard and complimentary in my writings about Metro.  I think the people doing the planning and development of new bus routes are doing the best they can with what they have.  I think some people there really care about public transit and our region.  But again, I have to say that the public relations and publicity efforts of Metro are amateurish and largely ineffective. 
As a Metro patron, I need to know what they're doing to change routes, and honestly the changes coming on June 28 will affect me, so I've searched out the information.  As a communications professional, I have to look at Metro's efforts and shake my head in disbelief.  And if I were a person thinking about giving Metro a whirl wen their new routes start, I'd most likely be completely lost trying to find the details of the changes. 
So let me try to make this just a little bit easier.  If you're looking for a complete rundown of the service changes coming Monday, June 28th, you can go directly to this link.  It may not be the easiest to navigate, but it does give an overview of the routes that are changing and a web 1.0 list of links to a bunch of PDF's with route information.  At least all the information is in one place. 
The local newspaper's transit blog had this to say about the service restoration Monday

Metro officials and elected leaders will be on hand Monday to welcome passengers back. They will hand out wrapped cookies at MetroLink stations and bus transfer centers.
That's fine and dandy, but won't make a lick of difference if people don't know that all these changes are taking place.
I see on the Metro Website that they're recruiting for a new CEO.  Perhaps they should find a minimally competent marketing and public relations staff first. 

Saturday, March 27, 2010

Can St. Louis Compete? A Truly Depressing Series From The Post-Dispatch

Despite the tone of some of my posts, I do not hate St. Louis.  I actually LOVE the region and raising my children here.  However, I've seen the area decline in so many ways that it pains me to think about what will become of the region if something doesn't change, and soon.  That's why I think making transit a priority is important.  That's why I think funding our schools is important.  And that's why I share this story from the March 28th St. Louis Post-Dispatch
 The sign posted on the side of the former Chrysler plant in Fenton boasts 5 million square feet for sale.

Can St. Louis compete?
ST. LOUIS POST-DISPATCH
> First of a three-part series

For a long time, St. Louis has been falling behind.

You know the story. The long, slow drift from grand Gateway to the West to the
faded outpost of flyover country. The shuttered factories and the departed
corporate headquarters. The bleeding away of the best and the brightest.

It's almost a cliché.

But it is true. And it is real. And it is threatening to get worse.

As we turn the corner out of the Great Recession and into whatever new economy
comes next, our region is struggling to keep up. Our population is growing
slowly. Our work force is aging rapidly. And we have a hard time cultivating
the sort of innovators, entrepreneurs and bright minds who will build the
economy of the future.

These challenges are not new. But facing them is more important than ever if
our region hopes to grow in the years to come.

For we are no longer just competing with Memphis or Milwaukee for jobs and
economic relevance. We are competing with Rio and Bangalore and Guangzhou. And
to compete, we need a world-class work force, the sort of people who can make
sure that the ideas that drive the new global economy are conceived and carried
out here, not halfway across the world.

"People with just a high school degree aren't going to cut it anymore," said
Richard Longworth, a fellow at the Chicago Council on Global Affairs and author
of a book on the Midwest in the global economy. "Those jobs are gone."

TALENT DEFICIENCIES

When it comes to the size and skill of our work force, St. Louis is slipping on
several fronts:

— If current trends hold, our working-age population will soon begin to shrink,
and will decline by 85,000 between 2018 and 2028, leaving 5 percent fewer St.
Louisans to power area companies and compete with faster-growing cities.

— Our high school dropout rate is among the highest in the nation. One in eight
students region-wide drops out at some point in high school, according to data
compiled by the East-West Gateway Council of Governments.

— Although the region is adding college graduates, it is doing so at a slower
pace than many other places, especially among young adults who are deciding
where to launch a career. One-third of St. Louisans age 25 to 34 have at least
a bachelor's degree, compared with 48 percent in Washington and 53 percent in
Boston.

These trends have direct, measurable costs, said Joe Cortright, a Portland,
Ore.-based economist who studies work force and regional economies. Such trends
slow growth. They dampen productivity. And they can deter big companies from
locating in St. Louis and small ones from growing here.

"Employers are increasingly putting emphasis on their ability to find and
attract talented employees," Cortright said. "They tend to grow more in places
where those people are easier to find."

He even puts a number on it, a figure he calls a "talent dividend."

Research, said Cortright, shows a clear link between a region's rate of college
graduates and its economic health. Boosting the percentage of St. Louisans with
bachelor's degrees by 1 percentage point would generate an additional $2.1
billion a year in economic activity. That's $746 per person.

DEAL FALLS THROUGH

Richard Fleming cast the problem in another light: in terms of jobs that didn't
come here.

As president of the Regional Chamber and Growth Association, Fleming spent a
year just before the recession trying to woo a major employer to open a data
center. Fleming wouldn't name the firm, but said it was "a Fortune 50" company
that wanted to hire 1,500 people at good wages. Forty cities wanted the
facility, and the company narrowed it down to two finalists — St. Louis and
Raleigh, N.C.

The firm's consultants recommended St. Louis, Fleming said. But the company was
worried about the region's slow growth, concerned that it couldn't get the
workers here it would need over the years to come.

"Perception became reality," Fleming said. "And we lost the deal."

Whether real or perceived, the importance of talent is hardly a new idea.
Cities have been trying to cultivate it for a long time.

But that effort has taken on a new urgency in a global economy where anything
that can be done more cheaply somewhere else probably will be. Economic growth,
the thinking goes, lies in doing what no one else can. And that takes brains.

Compounding the urgency for St. Louis is the long, grinding recession, which
has wiped out nearly 60,000 jobs here in the past two years, including those of
many highly skilled professionals at companies such as Anheuser-Busch InBev,
Macy's and KV Pharmaceutical. Those are 60,000 people who could leave the
region for greener pastures, and take their skills with them.

So far, there has been little of that kind of movement — the recession is
hitting hard just about everywhere. But as the recovery takes hold, many
experts expect that to change; high-skilled workers will flow to the places
with good jobs.

RETENTION WORK

Keeping skilled workers from flowing out of St. Louis is a full-time job for
Blair Forlaw.

She oversees talent development programs for the RCGA, which, Fleming said, has
stepped up its focus in those areas since losing that data center. Forlaw leads
an effort to help laid-off information technology workers find new jobs in St.
Louis. And after Pfizer, a major pharmaceutical company, said last fall that it
will cut nearly 700 jobs in Chesterfield, she is helping to launch a similar
effort to keep science workers here.

With Pfizer's cuts, there will be roughly 2,200 scientists and skilled
technical workers who have been idled in St. Louis since the start of 2009,
Forlaw said. If the region hopes to keep growing its biotech and medical
industries, keeping them in town is essential.

"These folks who are being let go, they have not only skills but experience,"
she said. "We don't want to be in a position of having lost them, and then
trying to bring in companies that need that kind of talent."

The science-worker program is just starting, and it got an early boost from an
unrelated decision by St. Louis University to hire 12 former Pfizer employees
for a new health research center. But the RCGA program will focus mainly on
connecting the jobless with companies, or startups in need of talent, and on
helping people shift into new science-related industries. Anything to put them
to work here.

"This is all about the economic strength and vitality of the region," Forlaw
said.

And these high-skilled workers will generate more than just high-end jobs.
Their ideas will provide a range of opportunity for others, said Roderick Nunn,
vice chancellor for work force development at St. Louis Community College.

"Look at Austin, Seattle, the Research Triangle. You see a cluster of highly
trained professionals, and a lot of other jobs being created," Nunn said. "For
every scientist, you've got to have lab techs. For every surgeon, there are
nurses and aides."

SEEDS FOR SUCCESS

These sorts of workers are the people most likely to launch innovative
startups, or use their talent to help small firms grow. This, too, generates
jobs.

Startups may not make as big a splash as luring a corporate headquarters or an
auto plant, but there is far less competition to attract them, said Longworth,
of the Chicago Council on Global Affairs. And once established in St. Louis,
startups are more likely to plant deep roots.

"We're not talking about landing a Fortune 500 company," he said. "We're
talking about launching 500 little companies and hoping some of them grow."

That has been the recipe for some of the region's most-touted success stories,
such as World Wide Technology, a supply-chain management firm that has grown in
20 years from startup to $2.2 billion in revenue; or Express Scripts, which has
become one of the largest pharmacy-benefit management companies in the U.S. But
all sorts of cities are trying to attract the kind of people behind companies
such as those. And there are only so many to go around.

Many regions, including St. Louis, have poured millions of dollars into
amenities — from parks to loft apartments to event centers — designed to
attract footloose young talent. Results have been decidedly mixed, and skeptics
abound.

What really draws talent, Longworth argues, is opportunity. Smart people want
to use their brains and will go where their talents can be rewarded. No amount
of amenities will change that.

"It takes more than bicycle paths and coffee shops," he said. "You need jobs."

Message To St. Louis-Vote Yes On Proposition A on April 6th

I know people everywhere read my rantings, but this is a special message to the readers in the St. Louis area.
I use mass transit in St. Louis.  I have to because I'm visually handicapped and can't drive.  In my almost nine years here, I've seen Metro service shredded due to the ignorance of County government and lack of awareness by voters.  I've seen my commute times triple, and I've had long periods where I simply could not get to my job because of a lack of public transit.
The transit election on April 6 is vital, not only to me, but to the entire St. Louis region. I am sending you this web site, www.moremetrolink.com that discusses why we need to restore cuts in Metro service as well as expand the Metro system for future growth of the St. Louis area.  If you don't have time to look at the entire site, PLEASE take less than a minute to read this one page.
             
I hope you join me in voting Yes on Proposition A for continued Metro growth!  Want to learn more about why this is so important to me and our region?  Just drop me a note. Thank you for helping make a difference for thousands of St. Louis County residents and our region.

Wednesday, February 10, 2010

I LOVE TRANSIT

An important message for the people of St. Louis County, where the future of the area's mass transit system will be decided in a vote on April 6. Please plan now to vote YES on Proposition A to keep mass transit running in Sr. Louis.

As a mass transit user, I personally thank you.

Wednesday, December 02, 2009

A Glimmer Of Hope For St. Louis Public Transit

For the next few months, you'll be seeing me write about the public transit situation in St. Louis and the need to pass a modest tax increase in order to continue to provide even bare bones service to the area. This is a topic that's critically important to me as I rely on mass transit to get around (due to a visual handicap) but its also one of the key things that will determine how the St. Louis area develops. Without an effective public transit system, the region will atrophy and ultimately lose even more jobs and residents.

I found a piece of what could be great news today in regards to the upcoming ballot issue, thanks to my co-workers at KMOX Radio.

Posted: Wednesday, 02 December 2009 4:25AM

Metro sales tax officially resurrected; message in focus
Michael Calhoun Reporting
mrcalhoun@cbs.com
CLAYTON (KMOX) -- Last spring, Chesterfield opened its wallet to prevent transit cuts in west county. Now, the
town's mayor is heading up efforts to find permanent funding for Metro.

"After what happened this year, people are now very aware public transportation and the cuts and what it meant to the region," John Nations says.

St. Louis County Councilmembers Tuesday officially resurrected that half-cent sales tax to fund Metro and introduced it for consideration. A tentative vote will happen next week.

Nations says there's little federal help and no state funding, so it's all on Saint Louisans.

"A lot of people rely on businesses which rely on public transpiration even though they themselves don't ride it," he says of the message to come ahead of April's election.

The half-cent sales tax would generate about $80-million each
year.

Look at the campaign finance reports, he says, and you'll find
both Republicans and Democrats agreeing on that.

In the face of $45-million deficit, Metro earlier this year slashed service to parts of the region. A state bail-out helped restore some of those routes.
Copyright KMOX Radio

Why is this good news? Four words. JOHN NATIONS GETS IT. In a region where so few politicians and their stooges have no appreciation for mass transit, Mayor Nations has distinguished himself as someone who understands why transit in St. Louis is important, not only to people like me who use it, but to everyone in the region.

After the disastrous campaign to get more money for Metro, the St. Louis transit agency, in November of 2008, a monkey could run a better effort for the upcoming ballot question. The people behind the measure went a quantum leap over that and got one of the region's most visionary leaders to lead the charge and hopefully convince enough people to spring for the half cent tax to fund mass transit in St. Louis.

This isn't a partisan thing, its about what's right for the region as a whole and the patrons of mass transit as well. I hope to share objective information about how the campaign is run, the chances of passing the ballot measure, and call out the creeps should they rear their ugly heads. If you're not from St. Louis, please bear with me as this is an important issue. If you are from St. Louis, watch this space for updates.

Sunday, October 25, 2009

Hey Cardinals Fans, Welcome Your New Hitting Coach!

Mark McGwire will be announced as the St. Louis Cardinals hitting coach Monday, no doubt a move by his close personal friend Tony LaRussa to help get Big Mac into the Hall Of Fame and try to overlook all those nasty rumors of violating Baseball's substance abuse policy.

The video above may be McGwire's best performance ever. THAT'S the kind of leader I want kids to look up to and team members to learn from.

Now you Cards fans have NOTHING on the Cubs. If only you could get Barry Bonds for Strength and Conditioning Coach.