Showing posts with label Smartphone. Show all posts
Showing posts with label Smartphone. Show all posts

Friday, August 09, 2013

If This Video Doesn't Stop You From Texting While Driving, You Are Not Human

I don't have a lot to say about this, because sometimes a video will tell a story in a way that I could never attempt to.  This is one of those videos.

The acclaimed writer, director, and producer Werner Herzog was commissioned to produce this documentary about what is politely called "Distracted Driving" for the "It Can Wait" campaign sponsored by AT&T.  The film is called "From One Second To The Next".  You just have to watch it to understand how powerful and heartbreaking the message is.


Watch this.  Watch it with your family. Watch it with your kids if they're of driving age or will be driving soon.  But take the 35 minutes to REALLY watch this.

I'm a huge fan of technology, and I use it all the time.  But I also know texting, and even walking and texting or talking on the phone, kills.  If you or your family or friends have any doubts about why you texts, phone calls, checking your e mail or whatever can wait, you shouldn't after watching this film.

And if you still don't get it, you not only don't have a heart, you haven't got much of a brain.

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Sunday, November 13, 2011

Sprint Provides AWFUL Service, Could Take A Lesson From AT&T

Via The Consumerist:
Melissa couldn't get any reception around her home on her iPhone, despite living only 20 minutes from downtown Chicago. Zero bars. It wasn't just annoying to always miss calls, it was also damaging her rental business. But thanks to a detailed, and snarky, email to the CEO of AT&T, she was able to get the wireless provider to reset its towers and fix the service around her house.
At first AT&T told her the problem was with her phone. All the problems would disappear once she upgraded from her iPhone 3G to an iPhone 4. She did, and they didn't. Then AT&T tried to tell her that it was her car that was interfering with the signal. But she would step out of her car and there would still be low reception. Since she could drive to her parent's remote lake house and have perfect reception, it really seemed like the problem was localized around her home. (If you have a low vulnerability to motion sickness, you can watch this shaky and blurry Flip cam video of Melissa having zero bars inside her house. The text on the screen, referring to the speed of the text messages, says "They go fast inside. Just can't hear you.)
It wasn't until she sent the following email to AT&T CEO Randall Stephenson that she got real action:
“
Dear Randall,
I know I said yesterday I would stop with the emails but today was not a good day for me and the iPhone 4. Also I would like to mention that I spoke with Katria this morning. I would like to say that the phone conversation was very pleasant, funny and very, very helpful. Seriously. I really mean that. She was very very helpful.
So here is what's going on today. Maybe this will help your tech's figure out the problem. Maybe there is actually a problem. I still believe it's New York all over again where you had to stop selling them. The Apple store even said that but no one at AT&T will admit that.
loading1.jpgTaken in Munster, IN (25 miles from downtown Chicago). These are taken today and the time is CST. This was while sitting in my car outside. Maybe my car is at fault.
loading2.jpgYep, still in Munster IN in my car. Still won't load. Again, maybe it's my cars fault.
loading3.jpgWow, look it loaded finally. And hey, congrats to my brother on getting that barfly badge on yelp. I told him to add it to his resume. It shows commitment and follow through. BTW he posted that to his Facebook yesterday so really no new news. Still in Munster IN.

loading5.jpgStill in Munster IN. Still not updated. Still really proud of my brother. BTW he's 25, I remember being 25. Good times.
notupdated.jpgWow, have to be connected to a network, that's shocking! Still in Munster IN.

justgotmy.jpgNow please let me explain that the doctor is really not asking her to sample actual shit. It was pills to make her back feel better. I would never recommend a doctor that makes you sample that. Back in my home town of Whiting IN.
Also had a great call with my lawyer today at 12:29pm again I believe maybe Munster or Highland IN. They couldn't hear me. BTW lawsuit has nothing to do with you. I was injured. I'm not suing. Just want my phone to work. Anyway, again, another important phone call while driving and THEY COULDN'T HEAR ME!
Also Randall, My cousin Amy who is not taking the what we talked about before came over last night and we put our iPhones side by side. She had sent me a text message that never came through. I was unable to take a picture of this. I'm going to suggest to Apple that their next new iPhone model can connect two of them together and some how take a picture. Randall, I suggest if they do make this product you only sell it on the moon. I believe they may have good reception there.
So here we go again. Another day, more lost calls and texts. But I just want you to know I sleep good at night that I upgraded and you got that money and I added internet to my second line and you get that money. I really really really hope you spend it on jet fuel to get around. That would mean a lot to me.
All My Love,
UNSATISFIED AT&T USER
Melissa
”
After she sent this out, AT&T called her to tell her the information in it had helped them diagnose the problem. They were going to reset several towers in her area. Melissa noticed a change. She had more than one bar on her phone and people were able to hear and understand what she said in phone conversations. Amazing! AT&T also credited her $79.99 for her troubles.
From ConsumerReports.org:


Interesting. I'm having a very similar problem with Sprint, and they have been unresponsive, failed to meet commitments to even call me back, and have ignored a score of e mails like this lady sent. I wonder if the people at Sprint even care about customer service. I have the private emails of most of their top execs, including CEO Dan Hesse, but NONE of them have ever written back. Sure doesn't seem like it. And yes, The Consumerist has copies of all my emails and calls. 

SO here's the question: Should I post all the e mails and legally recorded phone calls I've had with Sprint? The call where the dude I'm talking with freaks out when I inform him the call is being recorded and read him the Missouri and FCC laws about recording calls is worth the price of admission alone. Classic corporate meltdown. 

What do YOU think?
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Tuesday, June 28, 2011

How to Clean Your Dirty Smartphone (Without Breaking Something) - How-To Geek

We have already shown you how to clean your keyboard without breaking it, but did you know your smartphone can be just as dirty and covered with bacteria? Here is how to properly clean your smartphone.

Cell Phones have been repeatedly found to be one of the most disgusting things we regularly touch. In many tests, cell phones have tested to contain more germs than a toilet seat. Can you hear me now? You don’t want to put your head on a toilet seat. If you are going to reach out and touch someone your phone, make sure you rethink possibilities and clean your smartphone the right way.

How many germs live on your cell phone?

Created by Oatmeal

Tools You’ll need

To get started you will need to collect a few supplies:

  • Lint free microfiber cloth - You should be able to pick up a microfiber cloth from an eyeglass store or pharmacy if you don’t have one. Many computers and mobile devices come with one for free, so make sure you check your box before throwing it out.
  • Cotton swabs – We recommend either wood shafted cotton swabs or Q-tips branded cotton swabs because the shafts won’t be as flimsy as the cheap off brands.
  • Distilled water – This is for cleaning your screen and camera lens. We recommend you get distilled water because it won’t have the chemicals of tap water and won’t leave a film if it drys.
  • Rubbing (isopropyl) alcohol – This is for cleaning your keypad and hard plastic.

Household chemicals and disinfectants are too harsh for most smartphones. Make sure you don’t use window cleaners, aerosol sprays, solvents, ammonia, ajax, CLR, or abrasives. These cleaners are guaranteed to stain your phone or remove the finish.

Cleaning Your Phone

Start by turning off your phone by holding the power button or finding an option in the phone to turn off or swap the battery.

You should also remove any case or cover on your phone if you use one.

If you have the ability, remove your battery from the phone prior to cleaning.

Be careful when removing a screen protector because the peeling action can cause cracks to spread. If you have major screen cracks it is recommended you leave the screen protector on because it will help keep moisture out of the phone and hold the screen together until you can buy a replacement.

If you have a keyboard or keypad start cleaning it with a cotton swab dipped in diluted rubbing alcohol. Be careful not to rub too hard and not to get any rubbing alcohol inside the phone or under the keyboard.

Next move to the rest of the phone plastics. For large areas like the battery cover it is fine to use rubbing alcohol. Use light pressure when cleaning plastic so you don’t remove any rubber coating or clear finish.

If you have metal trim on your phone, use a water dampened cotton swab instead of rubbing alcohol.

Once the outside is clean, use a dry cotton swab to clean out any dust under the battery cover. If you have any stubborn areas under the battery cover, use a very small amount of distilled water to clean it. Immediately dry any parts you clean with water so nothing gets inside the phone.

Dampen a cotton swab with water and clean your camera lens and flash using a spinning motion. Once the lens is clean quickly dry it with the other side of the cotton swab so that water doesn’t dry on the lens.

Now that the major portions of the phone have been cleaned, flip the screen over and dampen your lint free microfiber cloth. You don’t want the cloth dripping wet; the dampness will help remove crusted on streaks.

Clean the screen in single strokes from the ear piece down to the microphone. This motion will keep from spreading dirt into your ear piece. Don’t use circular motions because this can cause circular scratches.

Be very careful if you have a cracked screen because removing a screen protector or wiping the screen with pressure can cause the crack to spread. You may also want to forgo the damp cloth and just use a dry one to prevent any moisture from getting under the screen.

Some low end and older phones have plastic screens which can easily scratch. Make sure you use light pressure when cleaning your screen to stop scratches from forming. Most new Android phones and iPhones have hardened glass screens which won’t scratch as easily.

If you removed your screen protector, follow the directions that came with the protector to apply a new one after cleaning.

If you have an iPhone 4, remember that the front and back are made of glass so clean both sides the same way.

The iPhone 3GS, iPhone 4, iPad, Google Nexus S, and quite a few other phones have an oleophobic (literally meaning “fear of oil”) coating which repels oil from your hands and face. This coating will wear over time so make sure you don’t rub too hard or use rubbing alcohol or you might speed up the wear process.

Give the phone a few minutes to dry, then re-assemble and turn it back on. You should now have a clean phone without those nasty germs.

Clean Your Case

If you use a plastic phone cover/case use diluted rubbing alcohol and cotton swabs to clean the inside and outside.

Let the case air dry before putting it back on the phone.

If you use a leather case or pouch you can use leather cleaner designed to clean and moisturize leather. The cleaner can be purchased at many automotive, online, and discount stores. You will want to follow the specific directions on the leather cleaner to make sure your leather is clean and conditioned.

Kudos to www.howtogeek.com for this incredibly detailed and useful primer! Thanks for allowing me to share.

Posted via email from Mark Edwards 3.0

Wednesday, May 25, 2011

This Is What Happens When You Write A Negative Review Of The Samsung Nexus S 4G Phone

If you've been following me over the last couple of weeks, you know that I've had a very bad experience with my smartphones.  I left Blackberry and Verizon for the new Samsung Nexus S 4G on Sprint. To say the least, I've been disappointed and unhappy with the decision.  The phone is amazing, but it has serious flaws in its ability to get a decent signal and hold a charge.  

Samsung-nexus-s-600x470
I've been working with some very well meaning people at Sprint on this issue since day one, and am now on my second device, which started out working well but seems to have had a steep decline in quality of signal as it got past its third day of use.  I've posted findings and observations on Sprint's community forums, but Sprint is still not officially saying there are issues with the device.  As of now, there are 310 posts (and counting) about issues with this phone on Sprint's forums alone.

The phone is technically a "Google Experience" device, so Google has had a lot of traffic on their help forums as well, but again has not come out to say that there is a recognized issue with the device.  Over 80 posts as of now on that site.

Then there's Samsung, the maker of the device.  They too have forums and places to review their products, but it's been interesting that unlike the carrier (Sprint) and software developer (Google) the hardware maker (Samsung) has had mainly glowing reviews for their baby.  Odd that on every other website, carrier, software maker, tech journalism, independent reviews, the signal issue and low battery life issues have been a big topic, but NOT on Samsung's site. 

I wrote a fair and honest ONE STAR review of their phone, complimenting the hardware but brining the signal problems and fact that nobody has openly acknowledged them or said there would be a fix on Saturday, May 21. Today, Wednesday, May 25, I received this note from Samsung:

Thanks for leaving a review. Unfortunately, your review did not meet our posting guidelines. This may be because it contained references to other products;or to pricing, ordering, delivery or other customer service issues. Your feedback is important because it helps others make informed choices about Samsung products. We invite you to read our http://email.samsungusa.com/s/r?l=279511&MKM_RID=0121870498&MKM_MID=1..." style="color: #666666;">posting guidelines, then http://email.samsungusa.com/s/r?l=279498&MKM_RID=0121870498&MKM_MID=1..." style="color: #666666;">log in to your account on Samsung.comto post a new review.

http://email.samsungusa.com/s/r?l=279510&MKM_RID=0121870498&MKM_MID=1...">Read our posting guidelines >

In other words, you were too rough and honest with us, and we don't want you posting bad things about our products, so we won't let your post go up on our forums.

Now I understand that it's Samsung's website and they can control what they put on it.  But this strikes of good old CENSORSHIP, not letting the negative reviews of their product on their site.  Not exposing the faults with their device, and continuing to cover up the fact that there is a SERIOUS defect with the unit. 

Read the Sprint and Google forums for yourself.  You'll see that I'm not some crazy lone wolf in Kansas complaining about a problem that doesn't exist.  But you won't find those kinds of posts on Samsung's forums.  If Samsung isn't being honest and transparent with its customers about the problems with the Nexus S 4G, how can they be trusted to be forthwright about any of their products? 

I know Sprint is trying to figure this mess out.  I haven't had personal contact with Google, but I assume they don't want a device with their name on it to be junk.  But I've written a review that was censored and spoken with Samsung's alleged Executive Offices, and they are lying to the public about the fact that there even is an issue and being disingenuous at best when it comes to dealing with their customers. 

Buyer beware.

Posted via email from Mark Edwards 3.0

Sunday, May 15, 2011

Buh-Bye BlackBerry

I’ve been an early adapter of technology since my childhood.  As I grew older, I saw the opportunities and power of technology, and helped test things like AM Stereo in the early 1980′s and the first portable cell phone a couple years later.  And my computer experience goes back to the infamous TI-99/4A, which featured the high tech concept of loading programs onto the machine using a cassette tape recorder and communication at the blazing rate of 300 baud.

So, yes, I am a geek.

Fast forward to the early part of this century, and I had been through portable cell phones of all sizes, half a dozen “laptop” computers, very early Internet use, with my first time on the Interwebz being in 1993, and exposure to LOTS of technology, some good, most bad.  Then I discovered BlackBerry when I was able to wrangle my company into getting me one of these beasts, an early model that sort of moved data around, but was completely unusable as a phone, so I carried the Blackberry on my belt and the cutting edge PCS phone on the other side of my pants.  I was livin’ the dream because I could get my e mail everywhere and make my family crazy by being “connected” at all times.   But I saw the future and it was inspiring, the concept of having all your communications in your hand, little need for a 20 pound computer, and constant contact was GOOD, maybe even GREAT.

Over the next few years, I quickly changed and upgraded devices, getting a “world phone” that would let me call from anywhere on the planet in exchange for letting a service provider’s daughter join me backstage to meet a Rock Star.  Hey, a guy’s gotta do what a guy’s gotta do.  This was the first BlackBerry decent enough to use as a phone in addition to for e mail, so I retired the trusty flip phone and went to a pure BlackBerry experience.  I felt like Martin FREAKING Cooper (click the link if you don’t know who that is) now.

Then, for the first and only time, I dropped the BlackBerry and it self destructed.  I had heard that a new touch screen phone was coming, so I used a cheapo model until the way cool phone without a keyboard and a big screen was supposed to come out.

Then it did.  The original Blackberry Storm in late 2008.  Was it perfect? FAR from it, but it was a BLACKBERRY that had a touchscreen, like the then groundbreaking iPhone AND my Corporate IT department would let me hook it up to our e mail system.   Side note: I hear that that same brilliant Corporate IT group (who I no longer work for) just let people connect iPhones to email about 3 weeks ago.

This was not a good phone.  It had more issues than the Library Of Congress, I went through four of them in a year because they continued to have software and hardware failures, but it DID have a big screen and let me, a visually impaired person, make things really big on the screen.

I got real tight with my service provider and the well meaning but not very helpful people at Research In Motion in Canada in “The Year Of The Storm” and had the second generation of the phone, the BlackBerry Storm 2 in my hands the day it came out.  If you follow my antics on the Interwebz, you probably know how that went.  Software issues, equipment issues, and a total of SIX devices in a little over a year of use.  This was a better phone than the Storm, but it too had issues and never really satisfied me, but I was forced to stay with BlackBerry because of Corporate IT.

While I was spending far too much time on dealing with my BlackBerry Storm 2, the mobile world was changing in a big way.  Not only was the iPhone on its fourth version, but the Android platform was taking off in a big way.  Both of those systems offered better hardware, thousands of helpful (and some fun) applications to make the mobile experience more rich, and they just plain worked better than my BlackBerry.  It seems that the company was too interested in working on the new genre of Tablet Computers and had lost interest in developing an evolutionary device to replace the Storm 2.

A month or so ago, BlackBerry had their annual “here’s all the kewl new stuff we want to sell you” conference, and the rumored upgrade to the Storm 2, the Monaco or Monza, wasn’t part of the hoopla.  No idea on when or if it was coming, how much it would cost, or how much better it might be than other phones on the market.

That was the last straw.  I couldn’t deal with the continuing problems with my Storm 2, and now the touchscreen was beginning to fail and the phone is out of warranty.  That means, even with “insurance” on the phone, it would cost me money to replace my phone with a reconditioned (that’s code for USED AND REPAIRED) obsolomodel, reload all the software, and pray the replacement used phone worked until BlackBerry decided to drop the new model.  REALLY?  I don’t think so.

I really like the carrier I’ve been with for years, Verizon Wireless, and I could pick a phone on any platform from them.  But I’m in Kansas City now, the headquarters of Sprint and my office sits in the shadow of a Sprint 4G tower.  I have no issues with Verizon Wireless, my decision on what to do was based on hardware and operating systems.  I spoke with Verizon, told them what I was thinking, and they made me a very fair offer to stay and get a much better device.  But Sprint made me an offer I couldn’t refuse, partially due to the fact that it seems like half of Kansas City works for Sprint and can offer incentives to switch service.

So I spent the requisite amount of time researching devices on Sprint and finally settled on the Samsung Nexus S, which is technically a Google phone because it comes without the basic Android features and apps and none of the carrier-provided “bloatware” that I’d probably never use and would pretty much immediately delete.  The phone is using the latest Android software, has a huge (but not the largest) screen so I can see things better, and should run really fast while in the Kansas City area or with the family in St. Louis since Sprint has done a fine job of providing 4G coverage here in the Heartland.

I’m going to miss being a BlackBerry “Power User” and the great service, both technical and customer service from Verizon Wireless.  But the bottom line is that BlackBerry isn’t keeping up with the times, either in hardware or software.  I have an itch as a geek to have access to the latest and greatest, and a need as a business person to have the best tools to use when doing my job.

Will I love my new phone? I hope so, but I know its a new device and a new user experience because it ISN’T the “BlackBerry World” I’ve been in for so long.  Will I be satisfied with my new carrier?  G-d I hope so. My wife has had Sprint service for over 11 years and its worked well for her.  I’ve had a couple of not so small bumps in the road in dealing with Sprint’s offshore CSR’s, but I found an Angel within the company (whose name I won’t use to protect her privacy) who has made the transition nearly painless.

UPS tells me my phone is going on a truck tonight and will be in my office tomorrow.  Give me a few days to see how it works.  Hopefully, my Twitter Feed will be butterflies and rainbows, and not the ravings of a frustrated person who made a bad decision.

By the way, if you’re an Android user and have any tips for me, feel free to send them along to mark@markedwardsworldwide.com.  I’d be much obliged.

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Posted via email from Mark Edwards 3.0