Sprint - IT'S ON: All-new HTC EVO devices are coming

via sprint.m.delivery.net

So the question is this....after the Samsung Nexus S 4G debacle, do I go for the latest and greatest HTC phone or wait a month or two to see if the phone actually works? Thoughts????????????

Posted via email from Mark Edwards 3.0

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• HTC EVO 3D launches on June 24th for $200, joined by EVO View 4G tablet at $400 (engadget.com)
• Sprint HTC Evo 3D hands-on (again) (intomobile.com)

Be the first to get a Chromebook.

I'm sending this to the Chromebook Team as well as Larry and Sergey at Google.  I'm guessing no human there will see it, so I"m posting it on many of my blogs for good measure.
I really wanted a Chromebook.  I volunteered to beta test one.  I think it could be a great tool.  But now that I see that Samsung is making the device, I'd rather have hot steel pokers inserted into every orifice on my body than buy this item.
Samsung has completely made my, and thousands of other Google Android OS phone users, miserable over the last few weeks with the inferior quality of the Samsung Google Sprint Nexus S 4G phone.  I won't waste time going into all the details, but I invite you to check the reviews of the phone from actual users on the Google and Sprint user forums.  You'll enjoy the 523 (and counting) complaints about this device on the Sprint forum alone.
For Google to team up with Samsung, a company that has shown a total disregard for its customers in the Nexus S 4G debacle, is inexcusable.  To let them come to market with this long awaited computer while thousands of frustrated people deal with a clearly flawed piece of hardware with the Google and Samsung (not to mention Sprint) names on it is an insult to Google's customer base.
Will someone please let Larry and Sergey know they should be ashamed of themselves?
Mark Edwards :: Managing General Partner/Mark Edwards Worldwide :: https://profiles.google.com/edwardsmark :: protocol.by/MarkEdwards

On Wed, Jun 1, 2011 at 2:46 PM, The Chrome Team <chromebook-team@google.com> wrote:

Be the first to get a Chromebook. Since we announced the Chrome Notebook Pilot Program back in December, we’ve been humbled by the amount of interest that we’ve received from users like you. We’re excited about the brand-new Samsung Chromebook that goes on sale on June 15. Fortunately, we’ve managed to get our hands on a few machines a little earlier, and we’d like to make these available to you, our biggest enthusiasts. When you buy your Chromebook, you’ll also be getting a limited edition, custom-fit Chrome sleeve designed by Rickshaw so you can carry your new Chromebook in style. Our good friends over at Gilt, the premier invitation-only shopping site, have agreed to put these Chromebooks up for sale -- but only for a very limited time. Click here to join the sale on Wednesday, June 1 at 9:00 am PT / 12:00 pm ET. *Remember, you must use this email -- edwardsmark@gmail.com -- to access the sale. These will go fast. See you over at Gilt. Cheers, The Chrome Team A few months back, you asked to be notified about the availability of Chrome OS, which is why we sent you this one-time notice. You will not be emailed again regarding the availability of Chrome OS. Google, Inc. 1600 Amphitheatre Pkwy, Mountain View, CA 94043

Posted via email from Mark Edwards 3.0

This Is What Happens When You Write A Negative Review Of The Samsung Nexus S 4G Phone

If you've been following me over the last couple of weeks, you know that I've had a very bad experience with my smartphones.  I left Blackberry and Verizon for the new Samsung Nexus S 4G on Sprint. To say the least, I've been disappointed and unhappy with the decision.  The phone is amazing, but it has serious flaws in its ability to get a decent signal and hold a charge.  

I've been working with some very well meaning people at Sprint on this issue since day one, and am now on my second device, which started out working well but seems to have had a steep decline in quality of signal as it got past its third day of use.  I've posted findings and observations on Sprint's community forums, but Sprint is still not officially saying there are issues with the device.  As of now, there are 310 posts (and counting) about issues with this phone on Sprint's forums alone.

The phone is technically a "Google Experience" device, so Google has had a lot of traffic on their help forums as well, but again has not come out to say that there is a recognized issue with the device.  Over 80 posts as of now on that site.

Then there's Samsung, the maker of the device.  They too have forums and places to review their products, but it's been interesting that unlike the carrier (Sprint) and software developer (Google) the hardware maker (Samsung) has had mainly glowing reviews for their baby.  Odd that on every other website, carrier, software maker, tech journalism, independent reviews, the signal issue and low battery life issues have been a big topic, but NOT on Samsung's site. 

I wrote a fair and honest ONE STAR review of their phone, complimenting the hardware but brining the signal problems and fact that nobody has openly acknowledged them or said there would be a fix on Saturday, May 21. Today, Wednesday, May 25, I received this note from Samsung:

Thanks for leaving a review. Unfortunately, your review did not meet our posting guidelines. This may be because it contained references to other products;or to pricing, ordering, delivery or other customer service issues. Your feedback is important because it helps others make informed choices about Samsung products. We invite you to read our http://email.samsungusa.com/s/r?l=279511&MKM_RID=0121870498&MKM_MID=1..." style="color: #666666;">posting guidelines, then http://email.samsungusa.com/s/r?l=279498&MKM_RID=0121870498&MKM_MID=1..." style="color: #666666;">log in to your account on Samsung.comto post a new review.

http://email.samsungusa.com/s/r?l=279510&MKM_RID=0121870498&MKM_MID=1...">

In other words, you were too rough and honest with us, and we don't want you posting bad things about our products, so we won't let your post go up on our forums.

Now I understand that it's Samsung's website and they can control what they put on it.  But this strikes of good old CENSORSHIP, not letting the negative reviews of their product on their site.  Not exposing the faults with their device, and continuing to cover up the fact that there is a SERIOUS defect with the unit. 

Read the Sprint and Google forums for yourself.  You'll see that I'm not some crazy lone wolf in Kansas complaining about a problem that doesn't exist.  But you won't find those kinds of posts on Samsung's forums.  If Samsung isn't being honest and transparent with its customers about the problems with the Nexus S 4G, how can they be trusted to be forthwright about any of their products? 

I know Sprint is trying to figure this mess out.  I haven't had personal contact with Google, but I assume they don't want a device with their name on it to be junk.  But I've written a review that was censored and spoken with Samsung's alleged Executive Offices, and they are lying to the public about the fact that there even is an issue and being disingenuous at best when it comes to dealing with their customers. 

Buyer beware.

Posted via email from Mark Edwards 3.0

Buh-Bye BlackBerry

I’ve been an early adapter of technology since my childhood.  As I grew older, I saw the opportunities and power of technology, and helped test things like AM Stereo in the early 1980′s and the first portable cell phone a couple years later.  And my computer experience goes back to the infamous TI-99/4A, which featured the high tech concept of loading programs onto the machine using a cassette tape recorder and communication at the blazing rate of 300 baud.

So, yes, I am a geek.

Fast forward to the early part of this century, and I had been through portable cell phones of all sizes, half a dozen “laptop” computers, very early Internet use, with my first time on the Interwebz being in 1993, and exposure to LOTS of technology, some good, most bad.  Then I discovered BlackBerry when I was able to wrangle my company into getting me one of these beasts, an early model that sort of moved data around, but was completely unusable as a phone, so I carried the Blackberry on my belt and the cutting edge PCS phone on the other side of my pants.  I was livin’ the dream because I could get my e mail everywhere and make my family crazy by being “connected” at all times.   But I saw the future and it was inspiring, the concept of having all your communications in your hand, little need for a 20 pound computer, and constant contact was GOOD, maybe even GREAT.

Over the next few years, I quickly changed and upgraded devices, getting a “world phone” that would let me call from anywhere on the planet in exchange for letting a service provider’s daughter join me backstage to meet a Rock Star.  Hey, a guy’s gotta do what a guy’s gotta do.  This was the first BlackBerry decent enough to use as a phone in addition to for e mail, so I retired the trusty flip phone and went to a pure BlackBerry experience.  I felt like Martin FREAKING Cooper (click the link if you don’t know who that is) now.

Then, for the first and only time, I dropped the BlackBerry and it self destructed.  I had heard that a new touch screen phone was coming, so I used a cheapo model until the way cool phone without a keyboard and a big screen was supposed to come out.

Then it did.  The original Blackberry Storm in late 2008.  Was it perfect? FAR from it, but it was a BLACKBERRY that had a touchscreen, like the then groundbreaking iPhone AND my Corporate IT department would let me hook it up to our e mail system.   Side note: I hear that that same brilliant Corporate IT group (who I no longer work for) just let people connect iPhones to email about 3 weeks ago.

This was not a good phone.  It had more issues than the Library Of Congress, I went through four of them in a year because they continued to have software and hardware failures, but it DID have a big screen and let me, a visually impaired person, make things really big on the screen.

I got real tight with my service provider and the well meaning but not very helpful people at Research In Motion in Canada in “The Year Of The Storm” and had the second generation of the phone, the BlackBerry Storm 2 in my hands the day it came out.  If you follow my antics on the Interwebz, you probably know how that went.  Software issues, equipment issues, and a total of SIX devices in a little over a year of use.  This was a better phone than the Storm, but it too had issues and never really satisfied me, but I was forced to stay with BlackBerry because of Corporate IT.

While I was spending far too much time on dealing with my BlackBerry Storm 2, the mobile world was changing in a big way.  Not only was the iPhone on its fourth version, but the Android platform was taking off in a big way.  Both of those systems offered better hardware, thousands of helpful (and some fun) applications to make the mobile experience more rich, and they just plain worked better than my BlackBerry.  It seems that the company was too interested in working on the new genre of Tablet Computers and had lost interest in developing an evolutionary device to replace the Storm 2.

A month or so ago, BlackBerry had their annual “here’s all the kewl new stuff we want to sell you” conference, and the rumored upgrade to the Storm 2, the Monaco or Monza, wasn’t part of the hoopla.  No idea on when or if it was coming, how much it would cost, or how much better it might be than other phones on the market.

That was the last straw.  I couldn’t deal with the continuing problems with my Storm 2, and now the touchscreen was beginning to fail and the phone is out of warranty.  That means, even with “insurance” on the phone, it would cost me money to replace my phone with a reconditioned (that’s code for USED AND REPAIRED) obsolomodel, reload all the software, and pray the replacement used phone worked until BlackBerry decided to drop the new model.  REALLY?  I don’t think so.

I really like the carrier I’ve been with for years, Verizon Wireless, and I could pick a phone on any platform from them.  But I’m in Kansas City now, the headquarters of Sprint and my office sits in the shadow of a Sprint 4G tower.  I have no issues with Verizon Wireless, my decision on what to do was based on hardware and operating systems.  I spoke with Verizon, told them what I was thinking, and they made me a very fair offer to stay and get a much better device.  But Sprint made me an offer I couldn’t refuse, partially due to the fact that it seems like half of Kansas City works for Sprint and can offer incentives to switch service.

So I spent the requisite amount of time researching devices on Sprint and finally settled on the Samsung Nexus S, which is technically a Google phone because it comes without the basic Android features and apps and none of the carrier-provided “bloatware” that I’d probably never use and would pretty much immediately delete.  The phone is using the latest Android software, has a huge (but not the largest) screen so I can see things better, and should run really fast while in the Kansas City area or with the family in St. Louis since Sprint has done a fine job of providing 4G coverage here in the Heartland.

I’m going to miss being a BlackBerry “Power User” and the great service, both technical and customer service from Verizon Wireless.  But the bottom line is that BlackBerry isn’t keeping up with the times, either in hardware or software.  I have an itch as a geek to have access to the latest and greatest, and a need as a business person to have the best tools to use when doing my job.

Will I love my new phone? I hope so, but I know its a new device and a new user experience because it ISN’T the “BlackBerry World” I’ve been in for so long.  Will I be satisfied with my new carrier?  G-d I hope so. My wife has had Sprint service for over 11 years and its worked well for her.  I’ve had a couple of not so small bumps in the road in dealing with Sprint’s offshore CSR’s, but I found an Angel within the company (whose name I won’t use to protect her privacy) who has made the transition nearly painless.

UPS tells me my phone is going on a truck tonight and will be in my office tomorrow.  Give me a few days to see how it works.  Hopefully, my Twitter Feed will be butterflies and rainbows, and not the ravings of a frustrated person who made a bad decision.

By the way, if you’re an Android user and have any tips for me, feel free to send them along to mark@markedwardsworldwide.com.  I’d be much obliged.

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• Opinion: The end of BlackBerry (macworld.com)

Posted via email from Mark Edwards 3.0